Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jazminsheffieldtattoos@gmail.com. Please note that returns will need to be sent to the following address: 187 Main Street, Mornington, 3931, Vic.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jazminsheffieldtattoos@gmail.com.

 

*In-Store Collection** If you are collecting your purchase in-store, you will receive an email with the date and time available for collection. Please note that you cannot collect your order outside the specified date and time. 

**Dispatch Time** Please allow up to 4 business days for your order to be dispatched.

**Refunds** We accept refunds within 1 week of purchase. The item must be unworn, unmarked, and delivered in its original condition. 

**Exchanges** We accept exchanges within 1 week of purchase. The item must be unworn, unmarked, and delivered in its original condition.

**Care Instructions** To ensure your hoodie stays in great condition, follow these care instructions:

  1. **Read the Label**: Always check the care label for specific instructions. 
  2.  **Turn Inside Out**: Turn your hoodie inside out before washing to protect the outer fabric and any designs. 
  3.  **Wash in Cold Water**: Use cold water to prevent shrinking and fading.
  4. . **Use Gentle Detergent**: Choose a mild detergent to keep the fabric soft and colours vibrant. 
  5. **Avoid Bleach**: Do not use bleach, as it can damage the fabric and designs. 
  6. .*Wash with Similar Colours**: Wash with similar colours to avoid colour bleeding. 
  7. . **Gentle Cycle**: Use a gentle or delicate cycle on your washing machine.
  8. **Air Dry**: Lay your hoodie flat to air dry or hang it up. Avoid using a dryer to prevent shrinking and wear. 
  9. . **Avoid Ironing**: If necessary, iron on a low setting and avoid any printed areas. Alternatively, use a steamer.
  10. **Store Properly**: Store your hoodie in a cool, dry place. Avoid hanging it for long periods to prevent stretching. --- By following these guidelines, you ensure the longevity and quality of your hoodie.